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SAGE Instruments RMA Request by Country

In the event your SAGE test product should require service or calibration by our technical specialists, please select your location from the drop-down menu (below) and then complete the RMA Request Form BEFORE shipping your SAGE product to us.

To view the cost of repairs, calibrations, and upgrades, click here.

Contact Information
Product Information
Bill-To Information
Ship-To Information (if different from Bill-To)
Comments / Additional Information
Payment Method

NOTE: If Purchase Order or credit card is selected as payment form, then Purchase Order or credit card information will need to be received by Sage before work will be performed on unit.

Please note that it may take a up to a minute for the form data to be processed...

If an RMA response email (from sageinst.com) doesn't arrive in your email Inbox, then please check your Spam/Junk folder(s) as well.



SAGE Instruments Service Price List

Model Type Part # Service Provided Price
960B Repair 960B Repair/No Problem Found - Covers evaluation and minor repairs that may be done, the price does not include the replacement of significant parts such as power supplies or circuit boards. This is a fixed minimum repair charge. If no problem is found, the minimum repair charge applies. $1,000
960B Fee 960B Circuit Board Replacement - Price is in addition to the fixed minimum repair charge. $2,000
960B Calibration 960B Calibration (Includes certificate) ANALOG ONLY - Recommended interval for calibration is 12 months. $500
960B Calibration 960B One Time Base Charge to Calibrate/Inspect (If Not Original Owner) $1,500
960B Ship Kit 9000-0960-03 Ship Kit 960B, Customer Service $50
966R Repair 966R Repair/No Problem Found - Covers evaluation and minor repairs that may be done, the price does not include the replacement of significant parts such as power supplies or circuit boards. This is a fixed minimum repair charge. If no problem is found, the minimum repair charge applies. $1,000
966R Ship Kit 9000-0966-02 Ship Kit 966R, Customer Service $50
UCTT 8901 Calibration UCTT 8901 Calibration (Includes Certificate & Functional Test) $800
UCTT 8901 Repair UCTT 8901 Repair/No Problem Found - Covers evaluation and minor repairs that may be done, the price does not include the replacement of significant parts such as power supplies or circuit boards. This is a fixed minimum repair charge. If no problem is found, the minimum repair charge applies. $1,250
UCTT 8901 Ship Kit 9000-8901-02 Ship Kit UCTT8901, Customer Service $150
925VST Repair 925VST Repair/No Problem Found - Covers evaluation and minor repairs that may be done, the price does not include the replacement of significant parts such as power supplies or circuit boards. This is a fixed minimum repair charge. If no problem is found, the minimum repair charge applies. $650
925VST Calibration 925VST Calibration (Includes certificate) - Recommended interval for calibration is 24 months. $250
925VST Calibration 925VST One Time Base Charge to Calibrate/Inspect (Not original Owner) $400
925VST Fee 925VST Battery Replacement $175
925VST Ship Kit 9000-0925-02 Ship Kit 925, Customer Service $25
325EV Repair 325EV Repair/No Problem Found - Covers evaluation and minor repairs that may be done, the price does not include the replacement of significant parts such as power supplies or circuit boards. This is a fixed minimum repair charge. If no problem is found, the minimum repair charge applies. $575
325EV Calibration 325EV Calibration (Includes certificate) - Recommended interval for calibration is 24 months. $250
325EV Calibration 325EV One Time Base Charge to Calibrate/Inspect (If Not Original Owner) $400
325EV Ship Kit 9000-0325-02 Ship Kit 325, Customer Service $25
All Models Fee All Models Additional Labor for Upgrades <$1,000 $175
All Models Fee All Models Additional Labor for Upgrades >$1,000 $250
All Models Fee All Models Expedite Fee - 5 to 7 Business days $500
All Models Fee All Models Expedite Fee - 7 to 10 Business days $250
All Models Fee All Models Calibration Baseline & Final Data Report $100
All Models Fee All Models Repair report available at no additional fee $0

General Terms, Conditions, and Details
Warranty period is 90 days on all parts and labor.
Terms: Net 30, Upon Credit Approval Major Credit Cards Accepted
Freight Choices: Prepayed & Add, Best Way
International Orders: Please consult factory regarding price, shipping and payment terms
F.O.B.: FACTORY Watsonville, CA
Based on parts availability Sage may use factory refurbished parts to repair product.
In addition to whatever services have been specified on the sales order (e.g. repair, calibration, upgrade), the standard Customer Service process includes automated/manual final tests and Quality Assurance inspection.
Please direct inquiries to the Customer Service department:
     Phone: 831- 761-1000...Press 1
     Fax: 831-761-1008
     E-mail: customerservice@sageinst.com