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RMA Request



In the event that your SAGE product should require servicing (repair, calibration, or upgrade), please complete the RMA Request Form below, and wait to receive our email response. That message will include instructions on shipping the unit back to us for servicing.

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RMA Request Form

Contact Information

Product Information

Service Type (choose one or more of the following)

Ship-To Address Information

Comments / Additional Information


Payment Method

NOTE - If ‘Purchase Order’ or ‘Credit Card’ is selected as the payment method, then you will need to send the (purchase order or credit card) information to Sage before any work can be performed on the unit.


ATTENTION – Please review the information in the General Terms, Conditions, and Details section at the bottom of this page (if you have not already done so), before submitting this form.



NOTE - It may take a few minutes for the form data to be processed. After that time, if our response has not yet arrived in your email Inbox, then please also check your Spam/Junk folder.


Service Price List

Model Type Part # Service Provided Price
925VST Repair 925VST Repair/No Problem Found - Covers evaluation and minor repairs that may be done, the price does not include the replacement of significant parts such as power supplies or circuit boards. This is a fixed minimum repair charge. If no problem is found, the minimum repair charge applies. $650
925VST Calibration 925VST Calibration (Includes certificate) - Recommended interval for calibration is 24 months. $250
925VST Calibration 925VST One Time Base Charge to Calibrate/Inspect (Not original Owner) $400
925VST Fee 925VST Battery Replacement $175
925VST Ship Kit 9000-0925-02 Ship Kit 925, Customer Service $25
325EV Repair 325EV Repair/No Problem Found - Covers evaluation and minor repairs that may be done, the price does not include the replacement of significant parts such as power supplies or circuit boards. This is a fixed minimum repair charge. If no problem is found, the minimum repair charge applies. $575
325EV Calibration 325EV Calibration (Includes certificate) - Recommended interval for calibration is 24 months. $250
325EV Calibration 325EV One Time Base Charge to Calibrate/Inspect (If Not Original Owner) $400
325EV Ship Kit 9000-0325-02 Ship Kit 325, Customer Service $25
960B Repair 960B Repair/No Problem Found - Covers evaluation and minor repairs that may be done, the price does not include the replacement of significant parts such as power supplies or circuit boards. This is a fixed minimum repair charge. If no problem is found, the minimum repair charge applies. $1,000
960B Fee 960B Circuit Board Replacement - Price is in addition to the fixed minimum repair charge. $2,000
960B Calibration 960B Calibration (Includes certificate) ANALOG ONLY - Recommended interval for calibration is 12 months. $500
960B Calibration 960B One Time Base Charge to Calibrate/Inspect (If Not Original Owner) $1,500
960B Ship Kit 9000-0960-03 Ship Kit 960B, Customer Service $50
966R Repair 966R Repair/No Problem Found - Covers evaluation and minor repairs that may be done, the price does not include the replacement of significant parts such as power supplies or circuit boards. This is a fixed minimum repair charge. If no problem is found, the minimum repair charge applies. $1,000
966R Ship Kit 9000-0966-02 Ship Kit 966R, Customer Service $50
UCTT 8901 Calibration UCTT 8901 Calibration (Includes Certificate & Functional Test) $800
UCTT 8901 Repair UCTT 8901 Repair/No Problem Found - Covers evaluation and minor repairs that may be done, the price does not include the replacement of significant parts such as power supplies or circuit boards. This is a fixed minimum repair charge. If no problem is found, the minimum repair charge applies. $1,250
UCTT 8901 Ship Kit 9000-8901-02 Ship Kit UCTT8901, Customer Service $150
All Models Fee All Models Additional Labor for Upgrades <$1,000 $175
All Models Fee All Models Additional Labor for Upgrades >$1,000 $250
All Models Fee All Models Expedite Fee - 5 to 7 Business days $500
All Models Fee All Models Expedite Fee - 7 to 10 Business days $250
All Models Fee All Models Calibration Baseline & Final Data Report $100
All Models Fee All Models Repair report available at no additional fee $0

General Terms, Conditions, and Details

Warranty period is 90 days on all parts and labor.
Terms: Net 30, Upon Credit Approval Major Credit Cards Accepted
Freight Choices: Prepayed & Add, Best Way
International Orders: Please consult factory regarding price, shipping and payment terms
F.O.B.: FACTORY Watsonville, CA
Based on parts availability Sage may use factory refurbished parts to repair product.
In addition to whatever services have been specified on the sales order (e.g. repairs, upgrades, calibration), the standard Customer Service process includes automated/manual final tests and Quality Assurance inspection.
If you have a status inquiry after shipping the product back to Sage, please contact our Customer Service department -
     Phone: 831- 761-1000 (press "1" when prompted to make a choice)
     E-mail: customerservice@sageinst.com